Privacy Policy
What personal information we collect, how we use it, who we share it with and the rights you have over it.
Prime Cargo Mail ("we", "us" or "our") takes the protection of your personal information seriously. This policy explains how we handle it.
1. Information we collect
We collect the information you give us when you use our services, including:
- Your name, email address, phone number and postal address
- Shipment details, including sender and recipient information
- Tracking numbers and delivery preferences
- Payment information, which is processed securely by third-party providers
- Messages you send us by email, by phone or through our contact form
2. How we use it
We use this information to:
- Process and deliver your shipments
- Send you tracking updates and delivery notifications
- Answer your questions and provide customer support
- Improve our services and develop new features
- Meet our legal obligations and prevent fraud
- Send you promotional messages, which you can opt out of at any time
3. Who we share it with
We do not sell your personal information. We may share it with:
- Delivery partners: other couriers and logistics providers when they are needed to complete your shipment
- Customs authorities: when the law requires it for international shipments
- Service providers: companies that help us with payment processing, IT systems and customer support
- Authorities: when required by law, a court order or a government body
4. How long we keep it
We keep personal information only as long as we need it to provide our services and meet our legal obligations. Shipment records are normally kept for 7 years for regulatory reasons. You can ask us to delete your account data at any time by contacting us.
5. Cookies
Our website uses cookies and similar technologies. These include:
- Essential cookies, which the website needs in order to work
- Analytics cookies, which help us understand how visitors use the site
- Preference cookies, which remember your settings
You can control cookies in your browser settings, although turning some of them off may stop parts of the site from working.
6. Your rights
You have the right to:
- See the personal information we hold about you
- Ask us to correct information that is wrong
- Ask us to delete your personal information
- Object to, or ask us to limit, how we use your information
- Receive your information in a structured, machine-readable format
- Withdraw your consent at any time, where we rely on consent to use your information
7. Security
We use appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. No method of sending information over the internet is completely secure, however.
8. Contact us
If you have a question about this policy or want to use any of your rights, contact us:
Prime Cargo Mail
Email: info@primecargomail.com
Phone: +1 (973) 409-6640